A broken link, an account question, or something that could work better? Get in touch.
Email Tixio support ↗Help us help you
For a listing correction, include the attraction’s name and country. For an app issue, describe what happened, what you expected and your app version. Only include screenshots after checking them for personal information.
Never send passwords, verification links, card details or attraction ticket orders. Attraction bookings and ticket refunds must be handled with the attraction or seller.
I opened a confirmation email on my computer.
Email links are intended to return to Tixio on the same phone that requested them. If your email is already confirmed, return to Account in Tixio and sign in. If confirmation is still needed, request a new verification email and open the latest one on that phone.
I need to reset my password.
In Tixio, open Account and choose Forgot password. Request the reset email, then open the latest link on the same phone. Enter the new password only in the app—never send it to support.
I want to delete my account.
Delete it in Tixio or request deletion by email. See account-deletion instructions.
I need help with an ad-free purchase.
Use the same Google Play account that made the purchase and sign into your verified Tixio account. Choose Restore purchases in Remove ads. If needed, contact support. Refund requests can also be made through Google Play’s refund process.